Our commitment: global quality !
After Sales Service
Our highly specialized and multidisciplinary technical assistance team provides you with a competent and complete service, from the installation of the equipment to its integration into production. Geometric and dynamic calibration of the equipment, optimization of machining methods and processes, CAM approach analysis and specialized training in numerical controls are part of our concept of installation and implementation of equipment sold. Our engineering department integrates professionals of recognized merit and are at your disposal adding more value and high competence to our services.
With state-of-the-art diagnostics and repair facilities, after-sales service with intervention capacity both at the equipment level and at the level of its use is supported by a permanent stock of spare parts and accessories, in order to reduce the equipment downtime.
We have at your disposal a technical assistance centre, composed by a team of 15 highly qualified technicians in the fields of mechanics, mechatronics, electricity, electronics, automation and CNC, therefore able to install, train and optimize your equipment to ensure the best fit to your production requirement.
MATER After Sales Service assures you the necessary support so that you can put your machines back into production quickly, working to find the most efficient solution for your problem, and always ready to intervene, valuing your needs and concerns.
The close relationship with our representatives supports the service provided to our customers, adding a value in the interventions made and ensuring them the best response times in the effective resolution of any anomaly.
We send a technician to diagnose and analyse your problem within a maximum of 24 hours.
We send a technician to diagnose and analyze your problem within 24 hours.
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